Question 1

What exactly is a payment processor?

Accepted Answer

A payment processor securely handles the transaction between the customer, their bank, and the merchant. ireowo verifies the payment, routes it to the right networks, and completes the transfer within seconds.

Question 2

What’s the difference between a payment gateway and a payment processor?

Accepted Answer

A payment gateway is the secure interface that captures payment data on your site or app. A payment processor moves the funds behind the scenes. ireowo provides both in one seamless solution.

Question 3

Why was my payment declined?

Accepted Answer

Common reasons include insufficient funds, incorrect card details, or bank restrictions. Confirm the information and try again. If it persists, contact ireowo support with the transaction ID for help.

Question 4

The payment is pending. What should I do?

Accepted Answer

Pending status usually means the issuing bank is verifying the transaction. It often resolves within minutes. If it takes longer, our team can investigate and provide an update.

Question 5

I was charged but didn’t receive a confirmation.

Accepted Answer

Check your spam folder and confirm the email you used at checkout. If you still don’t see a receipt, share your transaction ID with ireowo support and we will verify the status immediately.

Question 6

How does ireowo keep payments secure?

Accepted Answer

We use bank-level encryption, tokenization, and real-time fraud monitoring. Sensitive data is encrypted end-to-end and never shared without authorization.

Question 7

Is ireowo compliant with security standards?

Accepted Answer

Yes. ireowo follows PCI DSS requirements and applies strict KYC/AML controls to help prevent fraud and meet international compliance standards.

Question 8

Are my customers’ details safe?

Accepted Answer

Yes. Customer data is protected with encryption in transit and at rest. We minimize data retention and never sell personal information to third parties.

Question 9

What is a rolling reserve?

Accepted Answer

A rolling reserve is a risk management tool used by payment processors to protect against chargebacks, fraud, or refunds. A small percentage of each transaction is held for a set period (e.g., 90–180 days) and then released on a rolling basis if no disputes occur. Learn more at Visa’s merchant resources: https://usa.visa.com/support/small-business/chargebacks.html

Got a question for us?

Payment Gateway FAQs

Years of experience

Active Customers

Contact us

General Inquiries

Address

Hours